Credit Terms and Policies

CRL customers may make purchases on a CRL Charge Account, or pay with a major credit card when the order is placed. All new accounts are setup with terms to pay by credit card only.

Charge Account/Open Account Terms
Subject to verification of satisfactory credit, C.R. Laurence offers a charge account program to all customers. With a CRL Charge Account you may make one monthly payment for all your purchases. For your convenience, a statement of your account is sent each month. Our standard terms for charge accounts are 1% 10th prox, net 25th of the month. This means you may take a 1% discount on all purchases made during the prior month, by paying by the 10th of the current month. If you choose not to take advantage of the discount, the entire balance is due on the 25th of the month. If payment is not received by the 25th of the month, your account will be charged a 1.5% service charge, and future orders may be placed on hold pending verification or receipt of payment.

Open Account Payment Options
C.R. Laurence offers several payment options to customers with an Open Account. We offer payment by check, credit card, wire transfer, Check by Fax and Check by Phone. We apologize for any inconvenience but the 1% cash discount is not available on credit card payments for Open Accounts. If you choose the wire transfer, Check by Fax or Check by Phone options all you have to do is call the CRL Credit Department at (800) 421-6144, and ask for Ext 5276. They will be happy to help you with these payment options. You can also contact the Credit Department online by clicking on Contact Us, then on the Credit Department link for help with these payment options.

Establishing a Charge Account
After you receive your Log In account number, request your CRL Charge Account by completing the credit application online. Simply Log In to the web site, then click on the link on the top of the page called "My Account", then click on "Other Information", then "Open Account Application".

Delinquent Accounts
We consider the CRL Charge Account to be an important privilege for our customers. However, the privilege may be revoked at our discretion. We consider habitual delinquency, NSF or other returned checks to be grounds for immediate suspension of Charge Account privileges. Charge Account privileges will remain suspended until the past due balance is settled in full. If your account becomes delinquent, you will receive a notification of the past due balance and a representative from our Collections Department may contact you. If you are unable to make satisfactory arrangements to pay your bill, it may be necessary to refer your account to our Collection Attorney.

Returned Checks
Checks returned from the bank for non-sufficient funds, stop payment, etc., will be charged a $25.00 service charge, and all future business will be Cash in Advance with payment by Certified Funds or Credit Card.

Credit Card Customers
Credit Card purchases may be made with Visa, Master Card, Discover or American Express. You will need to provide all pertinent information at the time you place your order. Your order will then be shipped pending verification with the credit card company. When placing an order for credit card payment, we need to know: Questions About Your Account
If you have questions about your account status, need any information about your statement, or require copies of invoices, credit memos, etc., please contact the Credit Department.

Credits and Refunds
If your account has a credit balance, you may offset this balance against a future merchandise purchase. We do not issue cash refunds.

Correcting and Updating Account Information
Our customer records are maintained on the CRL computer system. It is important that we have the most current and accurate information regarding your account. If you have changed your firm name, shipping and / or billing address, or phone number, let us know. Contact the CRL Customer Service Department.