Will-Call Policy

CRL is employing the following policy regarding the pick up of complete Will Call orders.
Customers who place a Will Call order will receive an automatic notification by fax and/or e-mail when their order is ready for pickup. Customers who have not picked up their order 2 days after the initial notification will receive a Final Notification informing them they have 5 more days to pick up their orders.

Orders not picked up by the 5th day after Final Notification will be cancelled and restocked. Customers with cancelled and restocked orders will be responsible for an $18 restocking fee.

Cancellation dates may be extended for customers who call in a timely fashion with a reasonable request.

Customers wishing to avoid a cancellation and restocking fee can have their order shipped in the most economical way by calling before the cancellation date.

Customers with incomplete Will Call orders at the time of pick up will have the backordered parts shipped directly to them.